Plans for travel change, and Hawaiian Airlines knows that. Whether your plans suddenly change, you have an emergency or you simply decide you don’t want to fly after all, find out where you stand regarding a canceled flight. Here is a broad, clear, most up to date summary of Hawaiian Airlines’ cancellation policy so you can venture the cancellations easily, easily and confidently.

1. 24-Hour Risk-Free Cancellation

Hawaiian Airlines has a 24-hour risk-free cancellation policy applicable to all tickets purchased via the airline directly (through their website, mobile app, or customer service).

• You book at least 7 days in advanceYou can cancel your reservation within 24 hours of making the booking and receive a full refund.
• This includes non-refundable tickets and all fare types.
  

Pro Tip: Even if you don’t know your travel dates yet, booking early and using the 24-hour window gives you a chance to get the best deal with little to no risk.

2. Refundable vs. Non-Refundable Tickets

Non-Refundable Tickets:

• Hawaiian Airlines restrictions: Most tickets purchased are non-refundable.
• Even if you are unable to cancel a non-refundable ticket before the 24-hour window, you will not receive a refund if you cancel, but:
• You could receive a travel credit for the value of your ticket, minus the cancellation fee, if any.
• You receive this as a credit towards travel on Hawaiian Airlines, usually within 1 year of the initial booking.

Refundable Tickets:

• They are more expensive and offer ultimate flexibility.
• If you cancel a refundable ticket at any time, you can get a refund to your original form of payment.
• No cancellation fees apply.
  

3. Cancellation Fees

fees for both main cabin and premium cabin tickets for travel within the mainland United States (including inter-island travel in Hawaii).

But for international flights or basic economy fares, cancellation fees JUsually apply, depending on:

• The route
• The fare class
• The time of cancellation

At the time of booking, or in your confirmation email, check the fare rules that are unique to your ticket.

4. How to Cancel a Hawaiian Airlines Flight

There are a few ways you can cancel your booking:

• Online: Visit the “My Trips” section on HawaiianAirlines. com, log in, enter your confirmation code and last name and then tap the cancel button.
• Mobile App: Go to the Hawaiian Airlines app to manage and cancel your flight.
• Customer Service: If you need help, or booked a special fare, call Hawaiian Airlines Reservations.

Note: If you booked via a third party website or a travel agent, however, you need to cancel and be refunded through them.

5. Travel Credits and Vouchers

If you cancel a flight without a refund and get a travel credit, here’s what to know:

• Non-transferable, they can only be used by the original ticketed passenger.
• They can be applied to a new booking through the website or by calling customer service.

6. Flight Cancellations by Hawaiian Airlines

• Rebook on another flight without charge
• Receive a full refund
• Takes a credit voucher for travel in the future

The airline usually contacts you by email or phone and offers you rebooking options. If plans stop working because of a cancellation, you should be refunded—even if your ticket was non-refundable.

7. Special Considerations – COVID-19 & Flexibility

In an effort to respond to global disruptions, Hawaiian Airlines instituted more traveler-friendly policies, such as:

• Waived change and cancellation fees for most international and domestic routes
• Extended validity on unused travel credits, for travel booked during the affected periods.

Although many of these policies have now expired, it never hurts to look at Hawaiian’s website to see what the current policy is when you’re booking far out.

8. Tips to Avoid Cancellation Hassles

• Consider travel insurance: Particularly for international trips, insurance helps protect your investment if you get stuck on the ground due to unplanned circumstances.
• Book refundable fares when plans are uncertain.
  
• Sign up for flight alerts to stay updated on schedule changes or cancellations by the airline.
  
• Read fare rules carefully before booking—especially on discounted or promotional fares.