MANTL Launches “Application Comments” to Accelerate Review and Boost Compliance

MANTL Application Comments is a new collaboration feature announced by MANTL (an Alkami solution) to help banks and credit unions accelerate application reviews while improving compliance oversight. With this feature, teams can insert time-stamped, immutable notes directly into an application on the MANTL platform creating a transparent, auditable record of all actions, decisions, and handoffs.

Improving Collaboration & Visibility Across Teams

By consolidating all commentary within the application itself, MANTL removes the need for fragmented communication via email or external tools. This unified stream of discussion helps branch staff, call center agents, and underwriting teams collaborate more effectively, reducing delays in manual review and clarifying decision context for everyone involved.

Strengthening Compliance with Auditable Trails

Every comment made with MANTL Application Comments is immutable and time-stamped, and is directly linked to the related action in the application workflow. This ensures that compliance and risk teams have full visibility into how decisions were made, by whom, and when boosting regulatory readiness and governance.

Boosting Operational Efficiency

MANTL reports that around 85% of applications submitted via its platform are already fully automated and require no human review. For the remaining portion that does need manual attention, Application Comments helps reduce back-and-forth, minimize context loss, and speed resolution, freeing employees to focus on higher-value customer interactions.

Customer Feedback: Real-World Impact

Felipe Veloso, Senior VP & Director of Digital Products at ConnectOne Bank, highlighted the impact: “Application Comments will transform how our teams collaborate during the application review process … enhance transparency, streamline our process, and ultimately improve both banker and client experience.” 

Built for the MANTL Origination Platform

Application Comments is integrated into MANTL’s account origination infrastructure, which supports both deposit and loan application workflows. Because it is part of the same platform, teams do not need to depend on disconnected systems for collaboration and audits.

Why This Matters for Financial Institutions

• Faster Decision-Making: By making collaboration in-line, MANTL helps institutions cut down on review turnaround times.
• Improved Auditability: Time-stamped and immutable notes provide a full record for compliance teams, reducing risk in regulated environments.
• Better Context Retention: All discussions stay with the application, so no details are lost when it’s reassigned or escalated.
• Employee Productivity: With streamlined communication, staff can spend less time swapping emails and more time closing applications.

Considerations & Adoption Points

• Rollout: Banks need to train teams (branch, underwriting, compliance) on how to use the comments workflow effectively.
• Governance: Institutions should define naming conventions, comment policies, and access controls to maintain clarity.
• Integration: While this feature is native to MANTL’s platform, organizations will need to ensure their existing review processes align to take full advantage.
• Monitoring: Usage of comments should be monitored to measure impact (e.g., review times, audit findings) and identify opportunities for continuous improvement.

Outlook

With the launch of Application Comments, MANTL reinforces its commitment to modernizing account and loan origination by combining digital automation with secure, collaborative workflows. The feature is likely to help financial institutions optimize manual review steps, reduce operational friction, and strengthen compliance all without sacrificing transparency.

As adoption grows, MANTL may continue to innovate around audit tools, decision analytics, and review dashboards, giving organizations deeper insights into their onboarding workflows and risk posture.

FinTech News shares the latest trends and insights on fintech, digital banking, payments, AI in finance, and spend management.

Read related news - https://financetech-news.com/sovos-sovi-ai-boosts-product-tax-code-accuracy/